Shipping & Returns

We want your shopping experience to be as smooth and satisfying as possible. This policy outlines our shipping and returns procedures.

Shipping Information

  • Processing Time: Most in-stock orders begin processing within 48 hours of being placed. Processing may be extended during weekends, promotional periods, and holidays.
  • Shipments: Items ordered together may be shipped separately and arrive in multiple packages.
  • Order Changes: Orders are processed quickly after placement. Please contact our customer care team immediately if you need to make a change or cancellation, and we will do our best to accommodate your request.
  • International Orders: We currently do not offer direct international shipping outside the United States on our website.
  • Delivery Addresses: We require a physical street address for all deliveries and cannot ship to P.O. Box or APO addresses.
  • Damaged Items: If your order arrives with damage from transit, please notify us within 48 hours of delivery. We will guide you through the steps to provide documentation and arrange for a replacement.

Returns & Exchanges
Our goal is your complete satisfaction. We stand behind the quality of our Tabletop And Giftware products.

  • Return Policy: Unused merchandise in its original condition and packaging can be returned within 30 days of purchase for a full refund of the item price.
  • How to Start a Return: To initiate a return or exchange, please contact our customer care team. You will need to provide your order information and the reason for the return. Our team will then provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
  • Important: All returns must have an RMA number clearly marked on the package for proper processing. Returns received without this number may incur a processing fee.
  • Exchanges: We are happy to assist with exchanges for a different item if you contact us within 7 days of receiving your order. The item must be returned unused in its original packaging.
  • Defective Items: While each handcrafted piece is unique, if you believe your item has a manufacturing defect, please contact us within 5 days of delivery with details and photos for review.

General Policies

  • Price Adjustments: We offer a one-time price adjustment if an item you purchased is reduced in price within 24 hours of your original order date. This does not apply to items purchased with a promotion code or other special discount.
  • Proof of Purchase: A valid proof of purchase, such as an order number, email receipt, or packing slip, is required for all returns, exchanges, or price adjustments.

For any questions not covered here, our customer care team is ready to assist you. We are committed to ensuring you love your Tabletop And Giftware pieces.